“Is the pool villa free over Diwali?”
Seen 9:02 AM
11h 48mwaiting
LostTurn more guest enquiriesinto direct bookings.
Mehman answers every guest in seconds, follows up, and closes the booking.
All day, everyday.
Book a demo
- Average reply time
- <4 sec
- Conversations handled
- >95%
- Properties Live
- 5000+
A night with Mehman
- Replied to 126 guests
- Booked 3 villas for Diwali
- Followed up 24 quotes
- Answered 17 calls
- Sent 9 payment links
- Added 5 airport pickups
- Welcomed back 4 past guests
- Handed 2 group enquiries to your team
What Mehman does
AI that runs yourreservations desk.
Built for one thing. More revenue from the guests you already have.
More bookings.
Every guest gets a reply in seconds. On WhatsApp, Instagram, calls or your website.
More from every stay.
The upgrade, the pickup, the late checkout. Offered at the right moment, so guests say yes.
More guests coming back.
Mehman remembers every guest and invites them back. Direct, not through an OTA.
Where hotels lose money
The booking was yours.Until nobody replied.
Every enquiry is a booking. If someone answers in time.
Tonight, like most nightsEnquiry log · tonight, like most nights
Before Mehman9:14 PM
“Is the pool villa free over Diwali?”
Seen 9:02 AM
11h 48mwaiting
LostWho replies at 9 PM?
They’re ready now. Not at 9 AM.
10:47 PM
“Rate for 6 rooms, 22 to 24 Nov, corporate offsite”
Seen 9:20 AM
10h 33mwaiting
LostWho sends the group quote?
Six rooms, three nights. Gone by breakfast.
11:58 PM
“Anniversary stay, any upgrade options?”
Seen 9:31 AM
9h 33mwaiting
No upgrade soldWho offers the upgrade?
They asked. Nobody said yes.
12:36 AM
Missed call
Called back 10:05 AM
9h 29mwaiting
No answerWho picks up at midnight?
One missed call. One booking elsewhere.
1:21 AM
“Stayed with you last March, same dates free?”
Seen 9:40 AM
8h 19mwaiting
Booked on an OTAWhy did they rebook on an OTA?
They loved you. They just couldn’t reach you.
Guests book whoever replies first. Tonight, that wasn’t you.
Average first replyAverage first reply, before Mehman
9h 56m
With Mehman
4s
How Mehman wins it back
A better way to turn guests into revenue.
Every enquiry gets a reply in seconds.
- Replies instantly
- Checks real availability
- Sends the payment link
Is the deluxe room free this Saturday?
11:42 PMYes, two left at ₹8,400 a night with breakfast. Shall I hold one for you?
11:42 PMreplied in 4sPlatform
Everything your team needs to move a guest from enquiry to booking.
Guest conversations, bookings, follow-ups, upsells and handoffs stay connected from the first message to the confirmed stay.
AI Reservation Agent
Answers enquiries.Finds the right stay.Drives bookings.
Answers guest questions, checks availability and moves the conversation toward a booking.
- 24/7 replies
- Availability checks
- Recommendations
Hi, need 5 rooms for a 2-night company offsite starting 12 Dec. Any package deals?
10:14 AM
Checking availability…
Yes! We have a corporate package for 5 rooms, 2 nights.
2 options found
Deluxe Twin ×5
Breakfast included
₹12,500 / night
Deluxe Twin ×5
Room only
₹10,800 / night
Voice
Calls become conversations too.
Handle guest calls, capture context and hand off when a person is needed.
Incoming call
Live“Do you have anything Friday?”
Mehman
Standby
Transferred to front desk →
Booking & Payments
From quote to confirmedbooking.
Send payment links, track deposits as they come in and keep booking status updated.
Flexible payment modes
50:50
Deposit
75:25
Partial
100%
Full
- Availability checked
- Rate verified
- Deposit received
- Booking confirmed
- Upsell offered
Guest CRM
One guest. One history.
Keep guest history, preferences and conversations in one record.
Aarav Mehta
2 stays·₹42,500 LTV
- Private pool preference
- Anniversary on 30 October
Follow-up & Recovery
Don’t let warm intent disappear.
Follow up when an enquiry goes quiet and bring that demand back into the conversation.
Quote sent
Follow-up scheduled
2hFinal check-in
24h
Grounded Answers
Grounded, not guessed.
Answer from property information and connected systems instead of guessing.
Human Handoff
Humans stay in control.
Pass the full conversation and context to your team when Mehman needs help.
Conversation ready
Guest, history and notes
R
Escalated to Reservations
Full context attached
Every channel
Wherever they ask. Mehman answers.
A guest who can't reach you
books someone who can.
InboxAll channelsAgent on
WhatsApp
Is the pool villa free 22–24 Dec?
Yes, it's open. ₹19,200 a night with breakfast. Shall I hold it?
Replied in 4s
WhatsApp groups
@Kaveri Bay can you hold 8 rooms for the wedding?
Eight deluxe rooms are free 14–16 Feb. Sending the group quote now.
Replied in 7s
Instagram
Saw your sunset reel. Rates for this weekend?
The sea-view deluxe is ₹9,200 a night. Two left for Saturday.
Replied in 5s
- WhatsApp groups
- Messenger
- Calls
- Website
Works with your setup
Nothing to replace.
Mehman plugs into the tools your team already runs on.
Kaveri Bay Resort
Two nights, 14–16 Feb, for two?
11:38 PMThe deluxe is free. ₹8,400 a night with breakfast.
11:38 PMDeluxe · 2 nights₹16,800
↳ Your payment linksHanded to Priya at reservations.
↳ Your team
Kaveri Bay Resort+91 98200 14422
Your WhatsAppSame number, same account.
Two nights, 14–16 Feb, for two?
11:38 PMThe deluxe is free. ₹8,400 a night with breakfast.
11:38 PMYour channel managerLive rates and availability, straight from the source.
Deluxe · 2 nights₹16,800
Pay via UPIYour payment linksGuests pay the way they already do.
PSLate check-in request. Handed to Priya at reservations.
Your teamHandovers land where your team already works.
Using something else? We'll connect to it.
Built for enterprisesecurity and privacy.
Guest conversations, bookings, and property records stay with your business. Access is limited by role and property, data is encrypted in transit and at rest, and every action leaves a record your team can review.
More about security
SOC
SOC 2
GDPR
ISO 27001
DPDPA
Works with the systems you already use.
Mehman connects to your existing channel manager and guest channels, so you can add AI without replacing the stack your team already runs.
See how Mehman connects
Frequently asked questions
No. Mehman works with the systems you already use. It connects to your availability and booking infrastructure, then adds guest-facing AI, follow-ups, handoffs and revenue workflows around it.
Mehman checks the connected system that already holds your availability and rates. It does not invent prices or maintain a separate pricing system. If something cannot be confirmed, the conversation can be handed to your team.
Mehman hands the conversation to your team with the guest context attached, so they can continue without starting over.
Yes. Routine work can be automated, while sensitive or commercial actions can stay behind human approval. Your team can step in whenever needed.
Yes. Mehman is built for multi-property operations. Each property keeps its own information and workflows while your team manages the portfolio from one place.
Yes. Mehman can follow up when an enquiry goes quiet and run pre-arrival, in-stay, post-stay and past-guest campaigns.
Mehman can send your payment links, track payment status alongside the booking and follow up when needed. The payment itself is processed through your existing payment provider.
Setup depends on your portfolio and existing systems. We connect the required integrations, configure your properties, set the workflows and guardrails with your team, then roll out across the agreed properties.
Guest data stays with your business. Mehman uses controlled access to the information needed to handle guest conversations and workflows.
Mehman (मेहमान) means "guest" or "visitor" in Hindi and Urdu. The name reflects the idea of Atithi Devo Bhava, that a guest is to be treated like God. mehman.io took the name because the product exists to make sure every guest inquiry is answered and treated like a guest.
In English, mehman translates to "guest". Mehman khana, a related term, means a guest house or guest room.
mehman.io is a 24/7 smart revenue desk for hotels, villas, resorts, homestays, and serviced apartments. It answers guest inquiries on WhatsApp, Instagram, web chat, and phone, recommends the right stay, and guides direct payment without extra headcount. Pricing is simple: 8% of each confirmed booking, with no subscription or integration fee.
mehman.io is built for independent hospitality operators: hotels, villas, resorts, homestays, guest houses, and serviced apartments in India and worldwide that want to turn guest conversations into direct bookings.